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FAQs

EDUCATIONAL PARTNER

  • RVC_

FAQs

Registration

Who can attend New York Vet?

New York Vet is for the whole practice team! With full theaters of content for hospital managers, veterinary nurses and the wider practice team, there's quality learning for everyone.  So what are you waiting for? Join us at New York Vet this year for your high-quality, low-cost CE and bring your colleagues along to share this extraordinary experience!

Suitable for...

  • Veterinarians
  • Veterinary Nurses
  • Veterinary Assistants
  • Practice Owners/Manager

REGISTER HERE

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What happens after I register for the conference?

Once you are registered you will:

  • Receive a confirmation with your registration code and receipt.
  • Be the first to hear about program and speaker updates.
  • Get exclusive news and discounts from our exhibitors.
  • Your attendee badge will arrive in the mail before the conference. 
     

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How can I make changes to my registration?

You can edit your registration details at any time by calling us at +1 646-437-9080 or emailing newyorkvet@closerstillmedia.com.

Please be aware that we send our tickets by mail prior to the conference. You may edit your details until October 18 to receive your amended ticket by mail. Alternatively, you can also amend your ticket onsite. 

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What is Included in my conference pass?

Your full conference pass provides you with unrestricted access to all content at New York Vet including: 

  • CE verification
  • The full Clinical CE program in Clinical Theaters 1, 2, & 3
  • The full business and practice management program 
  • Action-packed Innovation Showcase theater
  • Networking Reception
  • Access to Conference Proceedings (available with VIN)
  • Full access to the New York Vet Exhibition
  • Lunch and Beverages (please contact us for dietary requirements)


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When will I receive my ticket?

Your ticket(s) are being sent prior to the show via mail. The mailing starts on October 7, if you signed up after October 18, you can print your ticket onsite at the registration area using your registration code that you have been emailed previously. 

  • Mailing Wave 1: Starting on October 7
  • Mailing Wave 2: Starting on October 21


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Can I cancel my registration?

If you are not able to attend once you've registered, your pass is transferable to another member of your practice. If you wish to cancel the ticket, you may receive a 75% refund up until April 30, 2020. Before July 31, 2020, we refund 50% of the registration fee. Before September 30, 2020, we refund 25% of the registration fee. No refunds for registrations will be available after September 30, 2020.

If you have questions, please contact us by calling us at (646) 437-9080 or emailing newyorkvet@closerstillmedia.com.

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Can I transfer my ticket to another person?

If you are not able to attend once you've registered, your pass is transferable to another member of your practice at any time. Please contact us at (646) 437-9080 or email us at newyorkvet@closerstillmedia.com to transfer your ticket.

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How can I pay for my registration fees?

At the moment we only accept the registration via any VISA, MasterCard, American Express, Maestro and Solo. Please note that all fees need to be paid in full at the time of registration. If you have any issues registering please contact us at (646) 437-9080 or email us at newyorkvet@closerstillmedia.com.

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Can I purchase a ticket to visit the exhibit hall only?

Yes, you may purchase a ticket for the exhibition only by calling us at (646) 437-9080 or emailing us at newyorkvet@closerstillmedia.com.

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I am having trouble registering online, what can I do?

If you are experiencing trouble registering online, please contact us at (646) 437-9080 or email us at newyorkvet@closerstillmedia.com and we are happy to assist you.

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Opening & Exhibition

When does the conference open?

 

Opening times and exhibit hall hours are:

  • 8:15AM - 6:00PM on Thursday, November 5
  • 8:15AM - 5:00PM on Friday, November 6


Registration and check-in start at 7:45 AM each day, be sure to arrive promptly to ensure an early start to the event.

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Where is the conference taking place?

Jacob K. Javits Convention Center
655 West 34th Street 
New York, NY 10001

For directions and details on how to get there, please click here.

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I require special assistance, what can I do?

We will do our best to accommodate your needs, please email us at newyorkvet@closerstillmedia.com or call us at (646) 437-9080 for any assistance you might need during the conference.

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Can I bring my dog to the conference?

You are welcome to bring your dog to the conference, however, please make sure to contact us beforehand and provide paperwork for your dog. Should you need to bring your furry friend, please contact us at newyorkvet@closerstillmedia.com.

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Are exhibitors collecting any personal data?

All our attendee badges are encoded with your name, address, phone, organization, and e-mail address (if applicable). Exhibitors obtain this information only if they scan your badge in the exhibition. If you do not wish to share your information, please do not have your badge scanned.

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Where can I find a list of all attending exhibitors?

View our exhibit list for an up-to-date list of companies that have signed up to participate.

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Travel & Accommodations

What is the venue address?

Jacob K. Javits Convention Center
655 West 34th Street 
New York, NY 10001

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What is the best way to get to the venue?

There are various options available to get to the venue. For directions and details on how to get there, please visit our travel section the Javits Center "How to Get Here" directions page.

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Do you recommend any hotels?

We are working closely with our housing partner onPeak to ensure a good night's sleep in New York City. Our service portal will be available shortly.

Please contact us at +1 646-437-9080 or send an email to  newyorkvet@closerstilmedia.com.

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What public transport is available to use?

public transport

Purchase a MetroCard at any subway station–including the 34th Street-Hudson Yard Station with the new 7 line extension, just across the street from the Javits Center–and you'll have instant access to the city's 24/7 subway and bus system. 

Use the MTA's TripPlanner to find the quickest route to your destination.

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I'm flying to New York Vet, what is the closest airport? 

The New York metropolitan area is serviced by three major airports: JFK International, Newark International, and LaGuardia Airport. Travel time by taxi from the airports to midtown Manhattan varies by airport. 

As a registered attendee, you can access discounted flights for travel.

Visit our travel section for more information.

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I am not from the United States, do I need a visa to attend the conference?

You will require a visa to enter the United States if you are not a citizen or eligible national of a Visa Waiver Program country.

Please contact us at +1 (646) 437-9080 or send an email to newyorkvet@closerstillmedia.com for further assistance.

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Session Notes & Proceedings

Will I be able to access and print notes for my sessions prior to the Conference?

As a registered attendee you will receive access to session notes available online through VIN prior to the conference. Details will be sent via email. 

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Where can I find proceedings and when will they be available?

We will send an email with the details regarding proceedings to all registered attendees once they become available. You will also be able to view and print them at the VIN Cyber Café in the exhibit hall, where high-speed internet access is provided.

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I can't find the password to access the online proceedings. What should I do?

Proceedings will be available closer to the event's date. Once they become available, we will notify you via email. If you have received a notification but cannot access the proceedings, please contact the VIN team for assistance at proceedings@VIN.com.

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Will I be able to print my notes on site?

You will be able to print proceedings at the VIN Cyber Café in the exhibit hall. Please be aware that only a few print-outs are allowed per attendee.

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Will presentations or recordings be available for purchase?

Yes, recordings and presentations of all sessions will be available for purchase and accessible two months after the conference. For more information contact us at +1 (646) 437-9080 or send an email to newyorkvet@closerstillmedia.com.

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CE Accreditation

How many CE hours will I receive?

You can choose from more than 100+ hours of world-class, RACE-approved CE content, earning up to 16 hours of CE.

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Is the conference RACE-approved?

Yes! The American Association of Veterinary State Boards RACE committee has approved CloserStill Vet US LLC to continue to conduct continuing education programs.

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How do I obtain my CE certificate?

CE certificates will be available to collect from the Attendee Service Area & CE Certificate Collection in the exhibit hall.

Veterinary professionals from Texas and California must track their sessions and bring the completed tracking sheet to the Attendee Service Area & CE Certificate Collection to be signed and collect their certificate before leaving. 

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Does New York Vet provide any record of the sessions I attend?

Please contact us at +1 (646) 437-9080 or email us at newyorkvet@closerstillmedia.com and we will be able to send you a record of all the sessions you have attended.

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How can I track the sessions I attend?

You will receive an Official Event Guide on the day of the conference with a tracking sheet inside to assist with you recording your participation. For more information visit the Attendee Service Area & CE Certificate Collection in the exhibit hall.

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Onsite Services

Where do I pick up my event materials?

Please collect your attendee bag at the Bag Collection area; this includes the Official Event Guide, holiday passport book (lunch vouchers), notepad, pens and other information from our sponsors and partners.

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Is lunch included in my conference pass?

Lunch and beverage service is included as part of your registration. You will find vouchers in your Holiday Passport Book to be redeemed for lunch and refreshments in the hall.

Coffee, iced tea, and water stations are available throughout each day in the exhibit hall.

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Are there any nursing rooms available at the conference?

A mother's room will be available to facilitate the needs of nursing mothers, a refrigerator is provided. 

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Is it possible to smoke at the venue?

Smoking, including e-cigarettes, is not permitted at the Javits Center.

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Is there a Lost & Found office available?

If you have lost an item, please come to the Show Management Office and we will assist you.

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Education Partner

  • RVC_

 

Platinum Sponsors

  • IDEXX

 

Gold Sponsors

  • VCA-Antech-Sound
  • Hill's Pet Nutrition
  • Banfield Pet Hospital
  • ElleVet Sciences

 

Silver Partners

  • VEG

 

Associations

  • NYSVMS
  • VHMA
  • NYCVMA
  • NJVTA
  • LIVMA