Conflict Management

This course covers essential conflict management strategies, offering practical approaches to navigate conflicts with both clients and colleagues. Attendees will gain insights into managing challenging interactions to foster a more collaborative and supportive work environment.

• Attendees will understand key strategies for managing conflicts with clients, including effective listening, empathetic communication, and maintaining professionalism.
• Attendees will learn techniques for resolving conflicts within veterinary teams, such as setting ground rules, fostering a feedback culture, and avoiding triangulation.
• By the end of the program, participants will be equipped to implement conflict management strategies to improve client interactions and enhance team dynamics.