Cliententhusiasm

As veterinary professionals, we face three crucial goals each day: healing animals, making people happy (including your clients, colleagues, and not forgetting yourself), and earning a healthy living. Our education has provided us with extensive knowledge in veterinary science, and our practical experience has built upon that foundation. But how well do we understand the concept of creating enthousiasm among clients?

How familiar are you with terms like customer journey, CX (Customer Experience), and NPS (Net Promoter Score)? Do you know what it takes to get clients excited about your services? To turn them into passionate ambassadors for your practice? Often, it's the small details that make the biggest difference between a satisfied and an unsatisfied client.

Learn more about this in an interactive and inspiring presentation by an award-winning author and well-known European speaker. Gain insights into how you can transform your practice by focusing on customer satisfaction and the art of building loyal client relationships.

We look forward to welcoming you to this valuable session, where practical insights and actionable solutions will be at the forefront.

• In this engaging session, you will be inspired and motivated to take your relationships with clients to the next level. Discover how to create a more enjoyable, constructive, and meaningful bond with the people who value your care the most – all through practical examples and interactive exercises. Sometimes, the secret is realizing that small actions can have a big impact on your clients and their experience. Clienthusiasm!
• The outcome? Healthy animals, happy clients, and a thriving veterinary practice ready for the future. Leave the lecture energized, equipped with actionable insights, and ready to strengthen both your practice and your client relationships for the long term.