Cliententhusiasm

As veterinary professionals, we face three crucial goals each day: healing animals, making people happy (including your clients, colleagues, and not forgetting yourself), and earning a healthy living. Our education has provided us with extensive knowledge in veterinary science, and our practical experience has built upon that foundation. But how well do we understand the concept of creating enthousiasm among clients?

How familiar are you with terms like customer journey, CX (Customer Experience), and NPS (Net Promoter Score)? Do you know what it takes to get clients excited about your services? To turn them into passionate ambassadors for your practice? Often, it's the small details that make the biggest difference between a satisfied and an unsatisfied client.

Learn more about this in an interactive and inspiring presentation by an award-winning author and well-known European speaker. Gain insights into how you can transform your practice by focusing on customer satisfaction and the art of building loyal client relationships.

We look forward to welcoming you to this valuable session, where practical insights and actionable solutions will be at the forefront.