"The Devil You Know Is Not the Way to Run a Business": Choosing a Technology Partner, Not Just a PIMS
Switching practice management software is one of the biggest operational decisions a practice owner will make, and it shouldn’t be taken lightly. In this fireside chat, Dr. William Tancredi, owner of Old Ridge Veterinary Hospital, shares the real story behind his decision to move his two very different clinics, a general practice and an urgent care, onto a new platform. He'll cover how he built a must-have list from hard-won experience, what he wished he'd considered the first time around, and why the people behind the software mattered as much as the features themselves. Joined by Lupa CEO Nico, the conversation will also explore what happens behind the scenes during a migration, how support and implementation shape the outcome, and what practice owners evaluating a switch should genuinely prioritise.
- How to build a practical, personalised must-have list before evaluating new practice management software
- The operational and support factors that matter as much as feature sets when choosing a PIMS
- What a well-run migration and implementation process looks like from the practice owner's side
- How flexible software can support genuinely different clinic models under one roof
