OTHER SHOWS

Seminars 2019 (New)

EDUCATIONAL PARTNER

  • RVC_

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Hot Topics in Practice Management - a Roundtable Discussion

Nov 08, 2019
Business Theater
Business

Modern customers are more demanding than ever. Generations raised on digital and mobile technologies expect speed, choice and customization in nearly everything – including their interactions with care providers.

To succeed, veterinary practices cannot simply meet customer expectations, they must exceed them. This is forcing practice managers to completely rethink the traditional methods of contacting clients which fail to meet today’s consumer expectations. Savvy practice managers are using 2-way texting and digital reminders- growing customer satisfaction and bottom line revenue.
Join this roundtable discussion to hear first-hand from veterinary team members who have embraced texting and photo sharing, intelligent reminders to her how they are better growing, serving and retaining customers while improving pet wellness compliance.

  • * How are consumer expectations shaping your digital strategy, including communications?
  • * How can you leverage 2-way texting with photo sharing across your practice team as a competitive advantage (customer acquisition, customer retention, lower costs, add new lines of revenue)?
  • * Who has made the jump to intelligent reminders (push notification, text, email), and what has that done for their business?
Chairperson
Mark Olcott, Founder and CEO - VitusVet
Speakers
Timothy Burns, , Hospital Administrator - Roaring Brook Veterinary Hospital
Melissa Leipert, , Hospital Manager - My Pet's Veterinary Center
Lisa Aumiller, , Founder - HOUSEPAWS MOBILE VETERINARY SERVICE
 

Education Partner

  • RVC_

 

Platinum Sponsors

  • IDEXX

 

Gold Sponsors

  • VCA-Antech-Sound
  • Hill's Pet Nutrition
  • Banfield Pet Hospital
  • ElleVet Sciences

 

Silver Partners

  • VEG

 

Associations

  • NYSVMS
  • VHMA
  • NYCVMA
  • NJVTA
  • LIVMA