Forget Service, Let's Talk MAGIC - How to Add Pixie Dust to Your Client Experience
Delivering exceptional customer service is the lifeblood of long-term success and growth. In this talk, we will take inspiration from Disney to uncover how you can sprinkle some of your own magic on your pet parents’ experience. Key to their quality service model, Disney ensures that Cast Members (employees) treat Guests (customers) as VIPs (Very Individual Person). Veterinary practices can adopt similar principles to drive retention and ultimately revenue growth. Veterinary practices should extend their focus on customer experience beyond their offices by working with partners who share their commitment to delivering a magical experience. Such partnerships increase compliance, client bonding, and revenue for your practice.