Sylvia obtained her veterinary degree at the Royal Veterinary College, London, graduating in 2009.She spent nearly 5 years in mixed practice in the UK before joining IDEXX in May 2014. Sylvia has a passion for engaging and clinically relevant medical education and feels grateful that she can contribute to this on a daily basis in her role with IDEXX. Sylvia is a Londoner born and bred. She relocated to Amsterdam in February 2013, but is always happy to return to her roots at LVS.

Dr. Susan Bohrer is a Certified Veterinary Acupuncturist and Herbalist with over 15 years of experience in integrative veterinary medicine. Specializing in Traditional Chinese Veterinary Medicine (TCVM) Food Therapy, she teaches dog owners how to use real, home-cooked meals to support health and reverse chronic disease. After witnessing the profound benefits of whole food diets in her own patients, she co-founded Chi Dog, formulating balanced, cooked real food meals to nourish the GI microbiome decrease inflammation. Dr. Bohrer believes food is the first medicine—and the one we take every day.

Win has spent nearly a decade advising veterinary practice owners on the business and financial aspects of ownership and sale. As COO at Ackerman Group, he leads marketing strategy and works directly with veterinarians throughout the sale process. Previously, Win served as Chief Growth Officer at Veterinary Practice Partners (VPP), where he led marketing, business development, and data initiatives that drove years of industry-leading growth and earned VPP a spot on the Inc. 5000 list. He holds an MBA from Duke University and a bachelor’s degree in economics from the University of Pennsylvania.

Oscar Gutierrez is the Founding Account Executive at VetRec, the leading AI assistant for veterinary practices, where he leads efforts to help clinics transform their workflows through intelligent automation. With nearly a decade of experience driving growth at breakthrough startups reshaping the veterinary industry—such as Mixlab and JustFoodForDogs—Oscar brings deep expertise in technology adoption, practice operations, and client experience. At VetRec, he works directly with veterinary teams to implement AI solutions that reduce documentation time, minimize burnout, and elevate care. A lifelong animal lover, Oscar is trusted across the industry for turning bold innovation into meaningful clinical progress.

Dr. Renee McDougall earned her undergraduate degree at the University of Pennsylvania and her degrees in veterinary medicine (DVM) and public health (MPH) from Cornell University. Following her DVM/MPH, she returned to NYC to pursue advanced training, beginning with a rotating internship at the Animal Medical Center (2016-2017), an orthopedic surgical internship with the Veterinary Orthopedics and Sports Medicine Group (2017-2018), and a surgical residency at the Animal Medical Center (2018-2021). Over the past year Dr. McDougall has been practicing as a boarded surgeon in New Jersey, not far from her home state of New York.As a surgeon, Dr. McDougall has a special interest in orthopedic and minimally invasive surgery and a passion for using research and teaching to improve population health. With these tools she believes we can build a healthier community with less need for surgeons like her.